Access Statement

Boris and Brenda Moscoff, proprietors of Seahorses Guest House, are committed to ensuring that anyone with physical or mobility problems has a comfortable and enjoyable stay.

Pre-Arrival Information:

By telephone, brochure, letter, email and web-site
Access statement available by post and web-site
Information about public transport and taxi services available on request
Nearest equipment hire services are provided by the Red Cross in Freshwater village and Island Mobility in Newport. Telephone number on request.

Arrival & Car parking Facilities

There is a large car park at the front of the building with a maximum of 8 places available
The car park surface is gravel and there are no kerbs
There is lighting either side of the front door which lights up the car park
There is a short wooden platform outside the front conservatory entrance to make wheel chair access easier

Main Entrance & Reception

The front door into the entrance conservatory is a glazed double door
A wooden in the entrance leads on to a carpeted reception area and staircase
There is adequate lighting in the hall and on all the stairs
As we do not have restricted opening hours we ask is that guests show consideration for others during their stay with us, both in the communal areas and within their own room
The hall and reception area is spacious with level flooring leading to the TV lounge/sitting room and the breakfast room; both are easily accessible through large doors
There are two public toilets just off the entrance hall.
Our tourist information leaflets are also placed in the front entrance; there is also a public pay phone available (U.K. only)

Public Areas - T.V. lounge, breakfast room, conservatory and garden

All the doors in the house are manual (please note; some of the fire doors are quite heavy)
Emergency procedures are explained on a notice on the back of each bedroom door and in the information folder in the bedrooms
In the unlikely event of fire or other emergency all guests are asked to meet in front of the Art Studio (please see map) which is a safe distance from the house so that we can assess whether everyone is safely out of the building
The house is on 2 levels and the public have access to all levels
the guest bedrooms are situated on the ground floor (room 6) and the first floor (rooms 1,2,4 and 5).
We offer free access to Wi-fi
Seahorses is a dog and child friendly guest house, dogs can be walked in the garden and information on walks nearby can be provided on request.
We can provide water and eating bowls for service dogs on request
Seahorses has three pets, two dogs and a cat
The Garden is large (2.5 acres) and guests are welcome to enjoy the facilities
Close to the house is a pond; we ask that parents supervise young children in this area

Public WCs

The public toilets are situated on the ground floor to the left as you enter the house but are not accessible by wheel chair
There are separate male and female facilities
The floor surface is carpet and lino
There are two toilets and one wash hand basin in each, both have hand dryers and can be provided with hand towels on request

Breakfast/Dining room

The room is on the ground floor and access is through a large door which during breakfast is propped open. It has 4 tables and 16 chairs plus a bar which has the cereal dispensers and juice jugs
All the seating and tables are moveable, all the same design and shape and tables may be put together if larger parties are staying
The breakfast menu is made available on arrival, any allergies or special dietary requirements are ascertained on arrival or during booking of accommodation (see the Seahorses booking enquiry form)
The whole building is non-smoking
The main breakfast is waitress served, cereals and fruit juice are self service but can be served on request
A child's high chair is available on request.

Bedrooms & Sleeping Areas

Four bedrooms are on the first floor at the top of a large open stair case which has 21 steps, and one (Room 6) on the ground floor.
We do not have a stair lift. There is a banister rail the full length of the stairs but no hand rail on the inner wall of the stair case. Two chairs are provided on the way up for those who need to rest.
There are five en-suite guest bedrooms with wall to wall carpets, TV with DVD or video player, radio alarm clocks, tea and coffee making facilities and hair dryers.
There are ironing facilities available close to the bedrooms.
Rooms are serviced on a daily basis.

Description of rooms:

Room 1: Spacious double bedroom with good sized bathroom that is window lit

Room 2: Twin bedded with small bathroom that is window lit

Room 4: Large family room, one double bed and two singles with smaller bathroom without window

Room 5: Large room, two single beds and a bunk bed with smaller bathroom without window

Room 6: Ground floor room, twin beds with en-suite bathroom and toilet (with a step and hand supports) within easy access of the front entrance

Art studio:

the Art Studio is not ideal for free wheelchair access; though this could be achieved, with some difficulty, with the help of a second person. The working tables are generally too high for wheelchairs, but again, with some practical arrangements, it should be possible to find a way to make things workable without too much discomfort. The nearest toilet to the studio is at the main house. This might entail going up the stairs to the bedroom if the public toilet at the entrance is not possible to use. It would be possible to bring working boards and materials such as paints, pastels and clay etc to the main house and do some artistic work in one of the two conservatories provided, or even outside on the garden tables in fine weather.

Additional information

The fire bell has a continuous ring, anyone with hearing difficulties will be told face to face of any problems.

You are welcome to store any medication or special dietary foods in the fridge in the breakfast room

Emergency contact:

If you need assistance during the night or in an emergency please call 01983 752574 or ring our front door bell, alternatively ring the bell on the reception table in the hall

Transport:

Taxi numbers and bus timetables are available in the reception area

Help using this website:

We've upgraded the site to make it easier to read using different methods like text-only browsers, screen readers, Braille interfaces or even mobile phones. We've added a couple of features which will make life easier if you're using a web browser that supports them like Firefox or recent versions of Internet Explorer.

You can move between links on the page using the Tab key on your keyboard. Shift+Tab moves backwards. If you have Access Keys enabled you can use the underlined letter in the name of the link to navigate to the page you want. It is also possible to alter the text size of the page you are viewing using Ctrl++ or Ctrl+-.
More help

Customer feedback:

We welcome your feedback to help us continuously improve our service; if you have any comments, please use our registration/guest-book in the reception area.